don't be afraid of the unknown
With the ServiceNow Platform, you get access to the knowledge module. You can create one to many knowledge bases and create articles in them. If you are a knowledge creator and publish knowledge articles for the Service Portal you might get frustrated. Previewing knowledge articles with out-of-the-box functionality is bad. At least for me, it … Read more
The last part of this series about freeform visual task boards is to improve the automation we created in part 2. Therefore we will update our Flow and make use of decision trees. This will reduce the logic we have to build in the flow itself. We could scale our solution to multiple tags and … Read more
In some catalog items, you want to check if a member is already part of a group he wants to join or not. This could have various reasons, one of them might be you want to automate adding group membership to users via requests. To avoid errors you want to check if a member is … Read more
In this series, I will show you an easy example of how to make use of a freeform visual task board in ServiceNow. In part 1 of the series we already looked into the basics of freeform visual task boards. We wanted to know how you can use them for your work. We also set … Read more
I love reading books in all different kinds of genres. It doesn’t matter if it is fiction or non-fiction, crime, thrillers, biographies, or business books. And because I want to share what I read and from what I learned something I wanted to add a book library section to my website. Simple Book Library with … Read more
ServiceNow offers a Kanban option to keep track of topics or tickets with various criteria. Most of the time you will use these boards probably in the IT Business Management – Agile Development module to keep track of your user stories for the different project/scrum teams. But sometimes you want to use a freeform visual … Read more
I came across a topic a couple of days ago where I wanted to create a new metric. This is actually not really rocket science and very easy to do but then I was wondering how can I calculate the data for already existing tickets. Calculate the Time difference in Change Requests My goal was … Read more
ServiceNow Agile Development is a module you can use to organize user stories, backlog, sprint planning, sprint execution, and much more. As product owners, you always want to stay on top of your backlog so you are able to prepare for the upcoming sprints. In some companies you even have not only one product owner, … Read more
ServiceNow is promoting the LowCode / No-Code approach very strongly with their flow engine. Flow is the new way of creating a workflow fast and without any huge programming. I’m not very familiar with the ways how it worked in past releases as I started out with the Paris release and with that, I already … Read more
Assuming you are working with ServiceNow or have employees/colleagues who use the system daily, then you might have experienced some frustration that you have to fill in mandatory fields on a section in a form view that is within a tab but the system does not focus on this tab. In general, ServiceNow does not … Read more