don't be afraid of the unknown
Monetizing your blog or other websites was always not my favorite topic. I hate navigating through blogs that are advertising nearly every block or small area in the sidebar or page. Money is of course helpful to stay up to date with your blog, but it should not be your primary goal, at least it … Read more
In case you are using the [time_worked] field on some tasks in ServiceNow you might have experienced already the behavior that it is counting and counting and counting whenever an incident or any other task is open. This behavior is the out-of-the-box behavior but not always wanted. In case you want to report on that … Read more
Within IT Service Management and especially within Incident Management you often see the case that you have multiple calls or inquiries regarding the same issue. In Incident Management there is an option that you can build a parent/child relationship between those incidents. This has multiple benefits: Have one parent incident that can be updated to … Read more
Offering downloads is something I have never done before in one of my early blogs. Because this blog is all about learning I thought it might be helpful to understand what options I have for offering downloads. There are a lot of different solutions, most of them for free but usually all around offering paid … Read more
If you are working within multiple instances and multiple developers you might have faced already an issue in the past when you deploy update sets from one instance to another that you missed to collect the manual deployment steps that have to take place before or after comitting the update set. As I have experienced … Read more
Branding a ServiceNow instance in the System UI becomes somewhat complicated if you don’t know all the various options for the CSS classes ServiceNow offers. You can spend a lot of time modifying the system or creating a new theme. The result will be that you find out not all buttons and colors are getting … Read more
ServiceNow is one of the fastest innovator for “digitalization/workflow/new normal”. They offer a wide area of workflows and apps all within one platform. One basic platform, additional modules for a lot of areas like IT Service Management, Customer Service Management, HR, Legal, IT Operations, Security and much more. Due to my current job I got … Read more
I will offer you via TLGR some update sets for customizations, apps or other stuff I was working on. You can install them directly in your ServiceNow instance and go ahead using them or customize it further. Here’s how you can get them installed! As with any customization you install on your ServiceNow instance, you’ll … Read more
Welcome on try. learn. grow. repeat. This project was in my head for years and after a long time of not writing any kind of blog or content for the web, I thought it is now time to start this project. What is this all about? The main idea of this blog is to give … Read more