don't be afraid of the unknown
I’m sure you know that scenario from your experiences as well. You are creating nice flows that are triggered by the Service Catalog and you add SCTASKs to a RITM with this flow. And usually at the end you close the RITM and set the Complete stage. But often additional tasks are added to the … Read more
In the ServiceNow Community, I came across an interesting scenario and wanted to share my solution as well here with this blog audience. The scenario was like this: My first idea was to create or use some kind of Look Up action/script that runs until all tasks are closed, but there are limitations with Look … Read more
When I started working with ServiceNow ITSM I immediately lost an overview of my various tickets and their updates from customers. Usually, I had multiple tickets open and for some of them, I was waiting on a response from the caller/customer. But I have never found an out-of-the-box solution to track unread comments in ServiceNow. … Read more
The last part of this series about freeform visual task boards is to improve the automation we created in part 2. Therefore we will update our Flow and make use of decision trees. This will reduce the logic we have to build in the flow itself. We could scale our solution to multiple tags and … Read more
In this series, I will show you an easy example of how to make use of a freeform visual task board in ServiceNow. In part 1 of the series we already looked into the basics of freeform visual task boards. We wanted to know how you can use them for your work. We also set … Read more
ServiceNow offers a Kanban option to keep track of topics or tickets with various criteria. Most of the time you will use these boards probably in the IT Business Management – Agile Development module to keep track of your user stories for the different project/scrum teams. But sometimes you want to use a freeform visual … Read more
ServiceNow is promoting the LowCode / No-Code approach very strongly with their flow engine. Flow is the new way of creating a workflow fast and without any huge programming. I’m not very familiar with the ways how it worked in past releases as I started out with the Paris release and with that, I already … Read more